Privacy Policy — hdaji Data Protection Policy

Last updated: January 2026

hdaji ("we", "us", or "platform") operates a safe and trusted online gaming service for users in Bangladesh. This privacy policy will inform you about what information hdaji collects, how that information is used, with whom it may be shared, and what protections apply to your rights.

By continuing to use our platform, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please stop using our services and let us know through the contact details provided.

1 What information we collect

We may collect various types of information when you register and use hdaji. This information comes mainly from two sources: information you provide directly, and information collected automatically while you use the platform.

1.1 Information provided directly

Full name and date of birth (for age verification)
Email address and mobile number
National ID card or passport details (for identity verification)
Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
Content of communications with the support team

1.2 Automatically collected information

IP address and device identification information
Browser type, operating system, and device model
Duration of site visits, page views, and navigation patterns
Information collected through cookies and similar tracking technologies
Transaction history and gaming activity

1.3 About sensitive information

We do not collect any additional sensitive information such as religious beliefs, political opinions, or medical history. However, gaming patterns may be monitored to identify problematic gaming behaviour as part of our responsible gaming policy.

2 Purpose of using information

hdaji uses your information only for specific and legitimate purposes. We do not use your information unnecessarily and refrain from processing it beyond its original purpose.

2.1 Primary use

Creating and managing accounts and verifying identity
Ensuring deposits, withdrawals, and transactions are processed
Keeping gaming services running and improving platform performance
Providing customer support
Restricting access for those under 21 years of age

2.2 Legal and security use

Detecting and preventing fraud, money laundering, and other illegal activities
Complying with applicable laws and regulations
Maintaining records for dispute resolution and legal claims
Ensuring platform security and addressing cyber threats

2.3 Service improvement

Analysing and improving user experience
Resolving technical issues on the platform
Informing you about relevant information and offers (only with your consent)

3 Information sharing and third parties

hdaji does not sell your personal information. However, information may be shared with trusted third parties in certain circumstances.

3.1 Service providers

We share necessary information with service providers such as payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technical infrastructure, fraud detection, and customer support tools. These service providers are obligated to use the information only for the specified purpose, and we have strict confidentiality agreements with them.

3.2 Legal obligations

If required by law, court order, or a lawful request from a government authority, hdaji may be compelled to disclose your information. Such disclosure will be made within the limits of the law and to the minimum extent necessary.

3.3 Business changes

If there is a significant change to hdaji's business structure (such as a merger or acquisition), your information may be transferred to the new entity. In that case, you will be notified in advance and protections equivalent to this policy will be ensured.

4 Cookies and tracking technologies

hdaji uses cookies and similar technologies to operate the platform effectively. Cookies are small text files stored in your browser.

4.1 Essential cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, ensuring security, and remembering your preferences. They cannot be disabled because the service will not work without them.

4.2 Analytical cookies

These cookies help us understand how users are using the platform, which pages are most popular, and where there is room for improvement. The information collected is aggregated and anonymous.

4.3 Cookie controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the service to not work properly.

5 Data protection and security measures

hdaji follows the highest industry standards to ensure the security of your information. Our security framework includes the following measures:

SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS protocol.
Secure data storage: Sensitive information is stored in encrypted databases and regular security audits are conducted.
Access controls: Only authorised staff may view user information for specific purposes.
Fraud detection: Advanced technology is used to automatically identify suspicious activity.
Regular security testing: Our systems undergo regular security assessments.

However, no method on the internet is completely secure. We are committed to ensuring the highest level of protection, but it is not possible to guarantee absolute security.

6 Data retention period

hdaji retains your information only for as long as necessary. The following factors are considered when determining the retention period:

6.1 Active accounts

All information necessary to provide the service is retained while your account remains active.

6.2 After account closure

Even after an account is closed or deactivated, certain information may be retained for a defined period to fulfil legal obligations, resolve disputes, and prevent fraud.

6.3 Deletion of unnecessary information

Once the purpose of retention has been fulfilled, information is securely deleted or anonymised so that you can no longer be identified.

7 Your rights

You have a number of important rights over your information. hdaji respects these rights and helps you exercise them.

7.1 Right to access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the information collected.

7.2 Right to correction

If there is any inaccuracy or incompleteness in your information, you may request a correction. We will make the necessary corrections within a reasonable time.

7.3 Right to deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

7.4 Right to object to processing

You may object to your information being used for marketing purposes and we will stop doing so immediately.

7.5 How to exercise your rights

To exercise any of the above rights, email [email protected] or contact our support team via 24/7 live chat. We will respond to your request within a reasonable time.

8 Privacy of minors

hdaji strictly does not provide services to anyone under 21 years of age. We do not knowingly collect any personal information from those under 21. If we become aware that an account holder does not meet the age requirement, the relevant account will be closed immediately and the information collected will be deleted.

If you believe that a minor has registered on our platform, please contact [email protected].

9 International data transfers

hdaji primarily provides services to users in Bangladesh. However, our technology service providers may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

We have appropriate agreements in place with the transferring entity
Your information remains under protections equivalent to this policy
Data transfers are limited solely to the purpose of providing the service

10 Third-party links and services

There are no third-party website links on the hdaji platform. However, during payment processing you may be directed to the interface of bKash, Nagad, or Rocket. In that case, the third party's own privacy policy will apply and we are not responsible for that policy.

Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi) follow their own security and privacy standards. We only work with trusted and recognised providers.

11 Policy changes and updates

hdaji may update this privacy policy from time to time. When changes are made:

The "last updated" date at the top of the policy will be changed
For significant changes, a notification will be sent to your registered email
Continuing to use the platform after an update will be considered acceptance of the new policy

We recommend that you periodically re-read this policy so that you are always informed about how we process your information.

12 Contact and complaints

If you have any questions, concerns, or complaints about this privacy policy or the use of your information, please contact us:

Email: [email protected]
Live chat: 24/7 support directly on the platform
Language: Support is available in Bengali and English

We will review your request within a reasonable time and take appropriate action. Any privacy concerns you have are very important to us and we take them seriously.

You can also visit our Terms and Conditions and Responsible Gaming pages for more information.

Your privacy is our priority